Update Your Information

Customer First Name:

Customer Last Name:

Phone Number:

Email Address:

Address Line 1:

Address Line 2:

City:

State:

Zip:

Special Instructions:

Community Access Code:

*Please note, updated information does not transfer back to the airline, only to the delivery vendor.

**Delivery address cannot be changed once the baggage is out for delivery.

Contact Info

Get notified of the status of your delivery.

First Name

Last Name

Phone

Email

Driver Info

Your driver is . They may have other stops along the way, but they'll be there as soon as possible!

Your note has been sent to the Driver

Delivery Info

Sorry! The delivery info cannot be changed

Delivery Info

Only your driver will see these updates, not .

CONTACT
LOCATION

Location Type

*Hotel Name

Room Number

First Name

Last Name

Must match the name on the hotel reservation

Address

Address 2

City

State

Zip

Access Code

Special Instructions:

First Name

Last Name

Local Number

Home Number

Mobile Number

Email

Terms and Conditions

BY WAIVING SIGNATURE AT DELIVERY YOU AGREE TO THE FOLLOWING TERMS & CONDITIONS:

1) The customer acknowledges that the driver will, to the best of the driver's understanding of the request, leave the customer's baggage at the location or in the manner designated above.

2) The customer accepts full responsibility for the baggage from the time that the driver leaves it. This includes any and all losses due to theft, damage, pilfering or any other peril.

3) Should the driver be unable to comply with the delivery instructions due to being unable to access the delivery location or due to other factors beyond the driver's control, the baggage will be returned to our local distribution center. For an additional fee, we will attempt to deliver the baggage again.

4) We will use normal and reasonable efforts to protect your property while it is in our possession, but cannot make any guarantee or accept liability for any loss, damage, pilfering or other peril of any kind.

5) YOU HEREBY WAIVE ANY AND ALL RIGHTS TO PURSUE ANY LITIGATION OR CLAIM OF LOSS OR DAMAGE RELATING TO THIS WAIVER OF SIGNATURE WHICH COULD OTHERWISE BE TAKEN AGAINST OUR COMPANY AND/OR IT'S EMPLOYEES OR CONTRACTORS AND/OR IT'S DIRECTORS OR OFFICERS.

6) This information will reside with Where’s My Suitcase without notifying the airline.

Terms and Conditions

BY REQUESTING OUR "HOLD MY DELIVERY" SERVICE YOU AGREE TO THE FOLLOWING TERMS & CONDITIONS:

1) We cannot hold bags for more than 24 hours from when presented to us by the airline. Any bag still in our possession after 24 hours must be returned to the airline.

2) When a "HOLD MY DELIVERY" order is received, your bag(s) will be held at our distribution center in the area of the arrival airport until the specified release time. Your baggage will be given to the next available driver who has deliveries in the area of the address specified on the order.

3) The driver will attempt to deliver the bags in accordance with the instructions shown on the order. The time from release to delivery will depend upon distance, other pending deliveries and the usual driving delays caused by traffic.

4) If the bags cannot be delivered per the instructions, they will be returned to the distribution center and we will attempt to deliver them again at a later time.

5) We will use normal and reasonable efforts to protect your property while it is in our possession, but cannot in any way guarantee or accept liability for any loss, damage, pilfering or peril of any kind.

6) YOU HEREBY WAIVE ANY AND ALL RIGHTS TO PURSUE ANY LITIGATION OR CLAIM OF LOSS OR DAMAGE RELATING TO THIS SERVICE WHICH COULD OTHERWISE BE TAKEN AGAINST OUR COMPANY

Waive Signature

Have your bags delivered even if you're not available to sign for it.

What should we do with your delivery?

Leave at front door

Leave at back door

Other

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Instructions

I have verified that my delivery address is correct:

Update
,

I have read and accepted the Terms and Conditions.

Delivery Information

Reference Number:
Customer Name:
Current Status: Awaiting Assignment to Driver

Enter a time and date for us to release your bag(s)

Read and agree to the Terms and Conditions

Click Hold My Delivery

Please hold my bags until:

Please enter the Date/time value according to the local timezone.

ON

I agree with the Terms and Conditions

Terms and Conditions

BY REQUESTING OUR "HOLD MY DELIVERY" SERVICE YOU AGREE TO THE FOLLOWING TERMS & CONDITIONS:

1) We cannot hold bags for more than 24 hours from when presented to us by the airline. Any bag still in our possession after 24 hours must be returned to the airline.

2) When a "HOLD MY DELIVERY" order is received, your bag(s) will be held at our distribution center in the area of the arrival airport until the specified release time. Your baggage will be given to the next available driver who has deliveries in the area of the address specified on the order.

3) The driver will attempt to deliver the bags in accordance with the instructions shown on the order. The time from release to delivery will depend upon distance, other pending deliveries and the usual driving delays caused by traffic.

4) If the bags cannot be delivered per the instructions, they will be returned to the distribution center and we will attempt to deliver them again at a later time.

5) We will use normal and reasonable efforts to protect your property while it is in our possession, but cannot in any way guarantee or accept liability for any loss, damage, pilfering or peril of any kind.

6) YOU HEREBY WAIVE ANY AND ALL RIGHTS TO PURSUE ANY LITIGATION OR CLAIM OF LOSS OR DAMAGE RELATING TO THIS SERVICE WHICH COULD OTHERWISE BE TAKEN AGAINST OUR COMPANY

Email your driver

Enter your message and your driver will call the number you provided with any questions.

Update Your Information

Terms and Conditions

Delivery Information

Please hold my bags until:

Terms and Conditions